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FAQ

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WHAT IS CHEFS ON FIRE X DISQUE DISSE - A NEW YEAR’S EVE SPECIAL COLLAB?

Chefs On Fire is a LOHAD product that brings together the best chefs, cooking live with fire and Portuguese bands, in an intimate experience recognized as the best gastronomic festival in the country. Disque Disse - creators of true urban oases, always bringing together people, music, food, art and nature. In this event, they come together to create an unforgettable New Year’s Eve - in a special collaboration.

 

WHEN AND WHERE DOES CHEFS ON FIRE TAKE PLACE?

Chefs On Fire x Disque Disse - A New Year’s Eve Special Collab takes place on December 31, 2023 at IDB Lisbon in Lisboa.

 

WHAT ARE THE OPENING AND CLOSING TIMES?

Doors open at 8pm and close at 4am - you can enter and leave the venue.

 

WHAT’S THE VENUE’S CAPACITY?

The total capacity is 1,500 people.

 

WHERE CAN I BUY MY TICKET?

Tickets are on sale at chefsonfire.pt and 3cket.com.

 

WILL THERE BE A TICKET OFFICE ON SITE?

Yes, you can buy your ticket at the venue. However, we always recommend that you buy your ticket online, which is quick and convenient and avoids queues on the day.

 

WHAT DIFFERENT TYPES OF TICKETS EXIST?

There are three types of ticket, with different prices:

  • DAILY TICKET - 6 PORTIONS OF FOOD

  • KIDS TICKET - 2 PORTIONS OF FOOD - THERE WILL BE A FAMILY FRIENDLY AREA

  • DISQUE DISSE TICKET - EXCLUSIVE PARTY ACCESS FROM 1AM ONWARDS.

 

CAN I SHARE MY TICKET OR PORTIONS WITH SOMEONE ELSE?

Each ticket is individual and only entitles one person to enter the venue. However, you can use your portions as you wish and share them.

 

HOW CAN I USE MY PORTIONS AT THE EVENT?

There are various food outlets (meat, fish, vegetarian and dessert) at the venue. If you run out and want to repeat or try other dishes, you can top up the balance of your ticket at any time.

 

WHAT’S THE SIZE OF THE PORTIONS?

Chefs’ portions will be 120 to 140 grams per dish.

 

HOW DOES THE DIGITAL TICKET WORK INSIDE THE VENUE?

Chefs On Fire uses the 3cket digital ticket technology, in which your cell phone works for all interactions at the festival (entering and leaving, consuming portions or drinks, buying products or merchandising for sale on site, etc.). When you buy your ticket through 3cket, you will immediately receive an SMS with the link to your ticket, which will have your QR code to use throughout the venue. If you want to charge your ticket at any time, you can do so at the charging station (identified on the venue map) or directly on your phone via: MB Way, VISA, Mastercard, Apple Pay or Google Pay.

I HAVE QUESTIONS ABOUT BUYING MY TICKET. WHO SHOULD I CONTACT?

We are available to answer any questions you may have at info@chefsonfire.pt and by direct message on our social networks.

WHAT IS THE PRICE OF EACH DISH?

Although tickets include portions of food and drink, you can always top up your ticket with money to buy extra portions, drinks and products on sale at the festival. The price of extra portions will be available at each collection point.

 

WHAT IS THE PRICE OF DRINKS?

The price of drinks varies between 1€ and 16€.

 

WHAT IF I HAVE DOSES LEFT OVER OR A BALANCE ON MY TICKET?

The unused portions will be donated and the remaining money can be refunded by making a request within the time limit stipulated on your 3cket digital ticket.

 

WILL THERE BE VEGETARIAN, VEGAN OR GLUTEN-FREE OPTIONS?

The event offers vegetarian options, but does not guarantee vegan or gluten-free options.

 

IS THERE SEATING?

There are tables with seating throughout the space, as well as straw bales and sofas in selected locations. There is no possibility of reserving or booking a table/seating.

 

ARE ANIMALS ALLOWED IN?

Animals are forbbiden (with the exception of guide dogs, in accordance with current legislation).

 

IS THE VENUE PREPARED FOR PEOPLE WITH REDUCED MOBILITY?

Yes.

 

HOW TO GET TO THE FESTIVAL VENUE?

We advise our visitors to use soft or shared mobility alternatives - metro, buses, TVDEs, etc. The closest parking lot - Saba Gare do Oriente - is a 10-minute walk away and will be open during the event.

 

WHAT IS CHEFS ON FIRE’S CANCELLATION POLICY?

If the event is canceled, you can request a refund within a period of no more than thirty days from the date of public notification of the cancellation, directly to LOHAD. Regardless of the type of ticket purchased, the event is only considered canceled if more than half of the scheduled performances are suspended. Suspension will be due to the inability of the Chef or artist invited by Chefs On Fire to attend. LOHAD reserves the right to change or modify the program, provided that the presence of a Chef/Artist has been canceled for reasons unrelated to the festival. In such cases, the festival will look for a replacement. The value of the ticket(s) will not be refunded in the event of the festival being canceled due to bad weather conditions, natural disasters, the closure of Portuguese airspace or other causes of force majeure. In the case of ticket refunds, please note that only the value of the ticket will be refunded. Travel, accommodation, commissions from points of sale or any other services related to the event that have been purchased at the buyer’s own expense are at the buyer’s own risk, and LOHAD will not be able to refund these amounts in any case.

 

WHO ORGANIZES CHEFS ON FIRE?

Chefs On Fire is a LOHAD experience, winner of multiple international awards for projects such as The Presidential Train, House of Hope And Dreams, among others. To find out more about our projects and be the first to discover new experiences before they sell out, visit lohadoriginalexperiences.com.

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